Encouraging a Culture of Written Communication
He really hits the nail on the head. Too many of the documentation tools that I’ve been working with lately require organization, which then requires meetings and discussion.
Search is such a powerful tool that should really be leveraged as much as possible – especially when it reduces the barrier to entry on writing things like documentation.
I believe it has to be easy for people to write a document without having to worry too much about where to put it. Therefore, I believe it’s better to have a tool with good search functionality rather than investing in having a perfect information architecture.